Privacy policy

Privacy Policy for Eke Eats - Raglan, New Zealand

Effective Date: 9 November; 2023

At Eke Eats, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal data when you use our food delivery app, Eke Eats, located in Raglan, New Zealand. Please take a moment to review this policy, and if you have any questions or concerns, feel free to contact us at: hello@ekeeats.co.nz

1. Information We Collect

1.1. Information You Provide:

When you use Eke Eats, we may collect personal information you provide, such as your name, contact details (email address, phone number), delivery address, and payment information. You may also choose to provide us with additional details, such as dietary preferences or special delivery instructions.

1.2. Information We Collect Automatically:

When you use Eke Eats, we may automatically collect certain information about your device, including your IP address, device type, browser type, and operating system. We may also collect information about your use of our app, such as the pages you visit and the orders you place.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1. To Provide Our Services:

We use your information to process your orders, deliver food to your specified location, and ensure the functionality of our app.

2.2. Customer Support:

We may use your information to respond to your inquiries, address your concerns, and provide customer support.

2.3. Personalization:

We may use your information to personalize your experience with Eke Eats, including offering food suggestions and promotions based on your preferences.

2.4. Marketing and Promotions:

With your consent, we may send you marketing communications, offers, and promotions related to Eke Eats. You can opt out of these communications at any time.

2.5. Legal Obligations:

We may use your information to comply with legal obligations, such as tax and accounting requirements.

3. How We Share Your Information

We may share your personal information in the following situations:

3.1. Service Providers:

We may share your information with third-party service providers who assist us in providing our services, including payment processing, delivery, and marketing.

3.2. Legal Requirements:

We may disclose your information if required by law or to protect our rights, privacy, safety, or property.

3.3. Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

5.1. Access your personal information.

5.2. Correct inaccurate or incomplete data.

5.3. Request the deletion of your data, subject to legal obligations.

5.4. Object to the processing of your data for marketing purposes.

5.5. Withdraw consent for data processing, where applicable.

6. Contact Us via email.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at hello@ekeeats.co.nz

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our app and update the "Effective Date" at the top of the document.

Please review this Privacy Policy periodically, and if you continue to use Eke Eats after any changes are made, you will be deemed to have accepted those changes.

** Thank you for using Eke Eats! Your privacy is important to us, and we are committed to protecting your personal information while providing you with a convenient food delivery experience.