cancellation policy

Cancellation/Refund Policy for Eke Eats - Raglan, New Zealand

 

Effective Date: 9 November 2023

At Eke Eats, we understand that circumstances can change, and you may need to cancel your food orders. This Cancellation Policy outlines our guidelines and procedures regarding order cancellations through our food delivery app.

1. Order Cancellation by Users

1.1. General Policy:

As a user of Eke Eats in Raglan, New Zealand, you have the option to cancel your order under the following conditions:

   a. You can cancel your order at any time before the restaurant or food provider has confirmed the preparation of your food.

   b. If your order has already been prepared or is in the process of being delivered, you may not be able to cancel it.

1.2. Cancellation Process:

To cancel an order, please follow these steps:

   a. Open the Eke Eats app.

   b. Navigate to your order history.

   c. Select the specific order you wish to cancel.

   d. Follow the provided cancellation instructions.

   e. A refund, if applicable, will be processed according to our Refund Policy.

2. Cancellation by Eke Eats

2.1. Unavailability of Food:

In some cases, Eke Eats may have to cancel an order due to unavailability of the selected food items. If this occurs, we will promptly notify you, and a full refund will be processed.

3. Refund Policy

3.1. Refund Eligibility:

If you cancel your order in accordance with this Cancellation Policy, you may be eligible for a refund. The eligibility and amount of the refund will be determined based on the specific circumstances of your cancellation. Refunds may be processed to your original payment method.

3.2. Refund Process:

Refunds will typically be processed within a reasonable timeframe, and the exact processing time may vary depending on the payment method and financial institutions. You will receive an email notification once the refund has been initiated.

4. Contact Us

If you have any questions or concerns about our Cancellation Policy or require assistance with order cancellations, please contact our customer support team at hello@ekeeats.co.nz

5. Changes to the Cancellation Policy

Eke Eats reserves the right to modify or revise this Cancellation Policy at any time. We will post the updated policy on our app, and the "Effective Date" will reflect the date of the most recent revisions.

** Thank you for using Eke Eats. We strive to provide you with a convenient and flexible food delivery service while ensuring transparency and fairness in our policies.